Refund policy
Refund & Return Policy
Daisy’s Hats
At Daisy’s Hats, every hat is carefully shaped, finished, and prepared with attention to detail. Because our hats are handled and prepared individually, we maintain a strict return and refund policy to ensure fairness and protect the craftsmanship that goes into each order.
Please read the following policy carefully before placing an order.
24-Hour Refund Window
Customers may request a cancellation or refund within 24 hours of placing their order.
If you contact us within this 24-hour window, we will gladly cancel the order and issue a full refund.
After 24 hours have passed, the order may already be in the preparation or shipping process and cannot be canceled, refunded, or returned.
This policy allows Daisy the time needed to begin preparing each hat while still giving customers a short window to make changes if needed.
How To Request a Cancellation
If you need to cancel your order within the allowed timeframe, please contact us immediately.
Your request must include:
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Your order number
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The email address used to place the order
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A brief message requesting cancellation
Requests should be sent to our support email as soon as possible.
If your request is received within 24 hours, your order will be canceled and a refund will be issued to the original payment method.
Orders After 24 Hours
Once 24 hours have passed, orders are considered final.
At that point:
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Orders cannot be canceled
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Orders cannot be refunded
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Orders cannot be returned
This is because the hat may already be in preparation, shaping, or packaging.
Daisy works with limited inventory and prepares each order individually, so once processing begins it cannot be reversed.
No Returns
Due to the nature of our products and preparation process, Daisy’s Hats does not accept returns.
We encourage customers to carefully review product descriptions, sizing information, and photos before placing an order.
All purchases made after the 24-hour cancellation window are considered final sale.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
In your message, please include:
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Your order number
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Photos of the item
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A description of the issue
We will review the situation and determine the appropriate resolution.
Please note that claims submitted without photo evidence may not be eligible for review.
Shipping Issues
Once an order has been shipped, Daisy’s Hats is not responsible for delays caused by shipping carriers, weather conditions, or customs processing for international orders.
Tracking information will be provided once your order has shipped so you can follow its progress.
Chargebacks & Payment Disputes
By completing a purchase with Daisy’s Hats, customers agree to the terms outlined in this policy.
Attempting to initiate a chargeback or payment dispute after the 24-hour cancellation period without contacting us first may result in the dispute being challenged with the payment provider.
We are always happy to assist customers directly and encourage reaching out before pursuing a dispute.
Policy Updates
Daisy’s Hats reserves the right to update or modify this policy at any time without prior notice. Any changes will be reflected on this page.
Contact
For any questions regarding this policy or your order, please contact our support team.
We appreciate your understanding and support of small craft businesses like Daisy’s Hats.